FAQ

Please review our FAQ section before reaching out via email with any questions.
FOR RETURNS AND EXCHANGES PLEASE REFER TO OUR REFUND POLICY   
                      
  • I've been charged extra by customs for my delivery. What should I do now?

    We regret any inconvenience caused by the customs fee. Please note that this fee is beyond our control as it is neither imposed nor collected by our company. Occasionally, governments randomly select packages for inspection and apply additional charges for import.

    We apologize for any inconvenience this may cause, but this situation is outlined in our policy, and unfortunately, there is nothing we can do to prevent it.

    • I placed the order incorrectly. Can I make a change to it?

    Yes, you can make changes to your order, but you need to act very quickly. Once your order begins the printing or shipping process, we are unable to modify it. When reaching out, remember to include your order number for faster assistance.

    • I entered the wrong address. Is it still possible to make a change?

    If your item hasn't been shipped yet, we can update it in our backend system. Please email us the correct address along with your order number, and we'll handle the adjustment for you.

    Once your order has been shipped (you'll receive tracking information once it's shipped), it is beyond our control. In that case, please contact the carrier responsible for delivering your items.

    • I changed my mind. Is it possible to cancel my order?

    Each product in our catalog is custom-made on demand. Once you place an order, we start production specifically for you.

    This approach helps us minimize overproduction and textile waste, and we're committed to supporting sustainable fashion practices.

    Since your items are already in production almost immediately after ordering, we regret that cancellations are not possible at this stage.

    Please refrain from placing an order unless you are certain about your selection.

      According to our policy, orders cannot be canceled or refunded for accidental or test purchases once they have been placed.

      If you have any questions, please reach out to our customer service team before proceeding with your order.

      • What should I do if I received a damaged item?

      If you have received a damaged or faulty item, we apologize for any inconvenience caused. We take pride in ensuring exceptional product quality through a rigorous three-step quality check before shipping. However, if a damaged item slipped through our quality control or was damaged during shipment, we take full responsibility and offer a free replacement.

      You do not need to return the damaged item. You may choose to keep, repair, dispose of, or donate it. Simply email us along with a photo of the damaged item at hello@itspblue.com Once we verify the damage from the photo, we will promptly send you a new item at no cost to you.

      Additionally, we appreciate your feedback and would love to hear why you are returning the item. Your input helps us continuously improve our quality standards.

      Thank you for your understanding and cooperation.

      • Where are your products manufactured?

      We work with different suppliers in the USA, Canada, Europe, and Mexico, so depending on where you are, your orders are made and shipped from the facility that can do it most efficiently!

      • I notice that your pricing is quite high compared to others in the market. Could you please explain why?

      We take immense pride in our commitment to quality and the exclusivity of our limited edition items.

      Our products are exclusively available through our online store and nowhere else. We collaborate with top-tier designers and skilled seamstresses who ensure meticulous craftsmanship. Did you know our products have reinforced seams that are virtually tear-proof?

      All our items are handmade in America, Canada, Europe, and Mexico. Each order is custom printed, cut, and sewn by hand as soon as it's placed, reflecting our dedication to personalized production.

      Maintaining exceptional quality requires pricing our items accordingly. While they may be higher priced than average, they promise unparalleled durability and longevity compared to others on the market.

      Furthermore, we use only the finest materials that retain their vibrancy and integrity even with stretching. Our fabrics and printing techniques undergo rigorous testing to meet our exacting standards.

      This commitment to excellence may increase costs, but the result is well worth the investment in superior craftsmanship and lasting satisfaction.

      • Can I apply multiple discount codes to a single order?

      Normally, only one discount code can be used per order. However, during special promotions, we may permit the combination of codes.

      • Will there be customs charges applied to my order?

      International orders may be subject to additional customs and tax fees. These charges are determined by your local customs office and are beyond our control. Customs policies vary widely by country, so we recommend contacting your local customs office directly to inquire about duties and taxes that may apply to your purchases.

      • What should I do if I haven't received a confirmation email?

      There are a few possible reasons why you may not have received an order confirmation email:

      1. Your order may not have been successfully processed.

      2. You may have entered an incorrect email address or made a typographical error.

      3. If your email address is correct, the order confirmation email may have been filtered into your spam or junk folder.

      If you encounter any issues, please feel free to email us for assistance.

      • How are your orders processed?

      Every product in our catalog is made-to-order. This means that once you place an order, we begin the process of crafting and delivering it to you. While this approach requires time to produce and dispatch each item, it helps us minimize overproduction. By making products on-demand, we contribute to the sustainable fashion movement.

      • To which locations do you deliver?
      We ship worldwide, although some countries are excluded due to their customs fees, which can be exceedingly high.

      • What is the expected delivery timeframe for my order?

      When estimating the arrival of your orders, consider two key factors: production time for P Blue products and shipping speed.

      Production Times:

      All P Blue products are handmade and printed on demand, specifically for each order. Processing an order typically takes 2-7 business days before it is shipped out.

      Most orders are processed within 3 business days. However, please note there may be processing delays of 10-15 business days due to increased order volumes and precautionary measures for our team's safety.

      Shipping Times:

      Shipping times vary depending on your location. After processing, estimated shipping times are as follows:

      • USA: 3-5 business days (via USPS)
      • GB: 8-12 business days
      • Canada: 5-10 business days
      • Australia: 10-15 business days
      • Worldwide: 10-20 business days

      Please keep in mind these are approximate times, and actual delivery dates may vary based on factors such as customs processing and local postal services.

      • I haven't received my entire order. What could be the reason for this?

      To maintain the highest quality standards, we collaborate with multiple factories for our products. For instance, sports bras are produced in a separate factory from leggings. Therefore, if you order both a sports bra and leggings, you may receive two separate packages in some instances.

      • I am unable to track my order using the tracking page.

      Once a shipping label is generated for your order and it's ready for shipment, you will receive an email notification. Tracking information will then become active. Please allow 24-48 hours for tracking updates to appear on the tracking page.

      • The tracking status shows "delivered," but I have not received the package. What should I do next?

      If the tracking number shows delivery to your address but you haven't received the package, there are several steps to take and factors to consider:

      • Sometimes, USPS delivery vans automatically update a shipment as "delivered" prematurely due to GPS updates. Please wait an additional business day as the package is likely to arrive the following day.
      • Allow an extra business day for your parcel to be delivered.
      • Contact USPS Hotline - they are responsible for misdelivered mail at 1-800-742-5877.
      • Contact your local post office and request them to search for the missing parcel.
      • It would be prudent to contact the post office directly to inquire if the driver recalls where the package was left.
      • Alternatively, the package might be held at your local post office for collection.
      • I should have received my order by now, but it hasn't arrived yet. What should I do next?

      Before contacting us, please assist us by taking the following steps:

      • Review your shipping confirmation email to ensure the delivery address is correct.

      • Contact your local post office to inquire if they have your package.

      • Check with your neighbors in case the courier left the package with them.

      Pro tip: With package theft increasing, consider using an address where someone can receive the delivery if you won't be home!

      If the shipping address was correct and the package isn't at the post office or with your neighbors, please contact us with your order number.